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Privacy Policy

Effective Date: October 8, 2025

PlaneSight (“PlaneSight,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website www.planesight.ca (the “Site”), request a demo, or interact with our services. It also outlines your rights under applicable privacy laws, including the EU General Data Protection Regulation (GDPR), the UK GDPR, and other relevant laws.

1. Who We Are

PlaneSight is a cloud-based software company providing revenue management, analytics, and operational tools for small and mid-sized airports.

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Controller:
PlaneSight
15 Dutch Myrtle Way, Toronto M3B 3K7, Canada
Email: hello@planesight.ca

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If you are located in the European Union (EU) or United Kingdom (UK), PlaneSight acts as the data controller of your personal data for the purposes of this Policy.

2. The Data We Collect

We collect and process several types of information in order to provide and improve our services:

 

a. Information You Provide Directly

  • Contact details: Name, email address, phone number, job title, organization name.

  • Business information: Details related to your airport, consulting firm, or other professional affiliation.

  • Communications: Information you include in emails, demo requests, surveys, or support inquiries.

  • Marketing preferences: Your consent to receive updates or newsletters.

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b. Information Collected Automatically

  • When you visit our Site, we may automatically collect:

  • Technical data: IP address, browser type, device ID, operating system, and referral source.

  • Usage data: Pages viewed, time spent on site, and interaction patterns.

  • Cookies and similar technologies: We use cookies, pixels, and analytics tools to remember preferences, analyze website traffic, and enhance performance.

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You can manage or disable cookies through your browser settings (see Section 9).

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c. Information from Third Parties
We may receive limited professional or business contact details from:

  • Referral partners or integration partners (e.g., airport consultants or enterprise software vendors).

  • Publicly available business databases or professional directories.

3. Legal Bases for Processing (GDPR Article 6)

We process personal data only when we have a lawful basis to do so, including:

  • Consent: When you voluntarily opt in to marketing communications or cookies.

  • Contractual necessity: To provide demos, respond to inquiries, or deliver our services.

  • Legal obligation: To comply with accounting, tax, or regulatory requirements.

  • Legitimate interests: To operate, improve, and secure our website and services, provided your rights do not override those interests.

4. How We Use Your Data

We use personal data for the following purposes:

  • To respond to demo requests, inquiries, or support questions.

  • To provide, maintain, and improve our website, services, and client communications.

  • To send updates, insights, or marketing materials you’ve opted in to receive.

  • To analyze usage trends and improve user experience.

  • To protect the security and integrity of our systems.

  • To comply with applicable laws and enforce our terms of service.

 

We do not sell, rent, or trade your personal data.

5. Sharing Your Data

We only share your data when necessary and under strict confidentiality:

  • Service Providers: Trusted partners who host, analyze, or support our Site (e.g., cloud hosting, CRM, or analytics providers).

  • Business Partners: Consultants or airport implementation partners, only to fulfill a service request or collaboration you initiate.

  • Legal & Regulatory Authorities: Where disclosure is required by law or to protect PlaneSight’s legal rights.

 

All third parties are contractually bound to handle your data securely and in accordance with GDPR requirements.

6. International Data Transfers

Your information may be transferred and processed outside of your country, including to Canada or other jurisdictions where our service providers operate.
When data is transferred from the EU/UK to a country without equivalent protection, we rely on one or more of the following:

  • Adequacy Decisions (for Canada’s PIPEDA framework).

  • Standard Contractual Clauses (SCCs) approved by the European Commission.

  • Additional safeguards such as encryption and restricted access controls.

7. Data Security

We implement administrative, technical, and physical measures to protect your information:

  • Encryption in transit and at rest.

  • Role-based access controls.

  • Secure hosting on trusted cloud platforms (e.g., AWS, Azure, or Oracle).

  • Regular monitoring and incident response procedures.

 

While we use industry-standard protections, no system can be guaranteed 100% secure.

8. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill the purposes described in this Policy,

  • Comply with legal and contractual obligations, or

  • Resolve disputes and enforce agreements.

 

When no longer needed, data is securely deleted or anonymized.

9. Cookies and Tracking Technologies

Cookies help us improve your experience by remembering preferences and analyzing website performance.

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Types of Cookies We Use

  • Essential cookies: Required for basic site functionality.

  • Analytics cookies: Help us understand visitor behavior (e.g., Google Analytics).

  • Preference cookies: Store your display and language choices.

  • Marketing cookies: Used only if you consent, for campaign effectiveness.

 

You can manage or withdraw consent for non-essential cookies at any time through your browser or cookie banner settings.

10. Your Rights (EU/UK Residents)

Under GDPR, you have the following rights:

  • Access: Request a copy of your personal data.

  • Rectification: Correct inaccurate or incomplete information.

  • Erasure (“Right to be Forgotten”): Request deletion of your data when it’s no longer needed.

  • Restriction: Ask us to limit processing in certain circumstances.

  • Portability: Receive your data in a structured, commonly used format.

  • Objection: Object to processing based on legitimate interests or direct marketing.

  • Withdraw Consent: Withdraw consent at any time, without affecting prior lawful processing.

 

To exercise your rights, contact us at hello@planesight.ca.
We will respond within 30 days in accordance with applicable law.

 

If you believe your data rights have been violated, you may also lodge a complaint with your local Data Protection Authority (DPA).

11. Children’s Privacy

Our Site and services are intended for business and professional use only. We do not knowingly collect personal information from anyone under the age of 16. If we learn that such data has been collected inadvertently, we will delete it promptly.

12. Links to Other Websites

Our Site may contain links to third-party websites or services not operated by PlaneSight. We are not responsible for their privacy practices or content. Please review their privacy policies before sharing any personal data.

13. Automated Decision-Making

PlaneSight does not engage in automated decision-making or profiling that produces legal or significant effects on individuals.

14. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at www.planesight.ca/privacy and include a revised “Effective Date.”
If material changes are made, we will notify you via email or a prominent notice on our Site.

15. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:

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PlaneSight Privacy Officer
Email: hello@planesight.ca
Mail: PlaneSight, 15 Dutch Myrtle Way, Toronto M3B 3K7

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